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Server side synchronization not working

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Hi,

We installed CRM 2013 and we are in the configuration process. 

I have one question regarding the Activies in CRM. Is it possible to generate a CRM activity from an email received by a user ?

If yes, do we have to configure it in Service management ? We have setup Server side synchronization but it seems to be generating errors.  how do we get more information about these errors?

thanks,
Inna


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