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Email unsubscribe not working in CRM 2016

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I have appropriate settings in System Settings, I create a Quick Campaign email with an unsubscribe link. Email goes out, recipient clicks "unsubscribe"; it pops an email to originator, sends the unsubscribe response to originator. Originator tracks email. Verified the recipient has unique email address.

Record is not updated. What am I missing? this should be simple out of the box capability. Any help is appreciated.

Ken Compter


Ken Compter


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