Hey all, hoping someone can advise.
I'm currently in the process of setting up a CRM Online organisation in an Office 365 tenant with Exchange Online mailboxes already in place. I'd like to have a queue in CRM use a group mailbox for sending/receiving mail but I can't find any clear guidance as to how this should be configured.
I've done quite a bit of Googling and can't find anything that talks about the right mix of CRM/Exchange Online, server-side sync and shared mailboxes.
Is is possible; and if so how should it be configured?