Hello,
We have a number of CRM work queues all with an associated CRM Mail box and Exchange email address. All the mail boxes have been receiving incoming emails and adding them to the correct queues.
We have recently noticed that incoming email have stopped being received by the CRM. They are not appearing in Mailboxes, Queues or in CRM Email Activities.
We can however send emails out from CRM and they are appearing as CRM Activities and being received by the recipients - when they reply to the Email it appears in exchange but not in the CRM.
We have tested the Mailbox by "test and enable" and both incoming and outgoing email status results are a success. We assume from this that the server profile is correct.
CRM 2013 on premises.
Any help appreciated.
John