Hi,
I've been reading the planning and deployment guides for service providers, but I'm still a bit confused about how customers actually would access CRM. Let's say you have a SP that host both CRM and Exchange and has 2 types of customers.
Customer A has his own mail solution. Can he install the Outlook client, if they have Exchange , on their computers to access CRM? How do the users log in to the CRM?
I assume users at customer A can use the web client also using a URL like this: https://customerA.crm.serviceprovider.com
Customer B has an Exchange account with the SP. If he has access to Outlook, using Citrix, I assume he can use the Outlook client?
Can he use Outlook Anywhere with the Outlook client using RPC over HTTP?
Is the Outlook client available in Outlook Web Access?
A fall back would always be the web client using https://customerB.crm.serviceprovider.com.
Any other methods of accessing the CRM in a multi-tenant environment that I've missed?
For both customers I assume that the e-mail router should be used? (as this is recommended in the docs...)