Quantcast
Channel: Forum CRM Deployment
Viewing all articles
Browse latest Browse all 997

The encryption certificate cannot be accessed by the CRM service account

$
0
0

I'm trying to install CRM 2016 onto a new server, and upgrade an existing CRM 2015 organization in the process.

I'm getting this error during the System Checks step of CRM Setup: "The encryption certificate '(certificate here)' cannot be accessed by the CRM service account."

I have no idea what that means since I see no security settings that I can configure in the Certificates interface.

This is running on Windows Server 2012 R2 with SQL Server 2014 Standard. I took the organization database and the MSCRM_CONFIG database from the old server and restored them onto this server so I could upgrade those databases during this installation. I also installed the certificate from the old server to the certificate store on this new computer.


I recently changed the service account to be local administrator of the machine, but still get this same message from the CRM Setup.

Viewing all articles
Browse latest Browse all 997

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>