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Cant Install Product Updates - Oops Something Went Wrong

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Hi

I am trying to install product updates for the spring release to an online instance by going to Settings | Administration | Install Product Updates and accepting the update.  The 'Preparing for installation' stage has a spinning disc next to it for 20 minutes then I get the message 'Oops, something went wrong' and the updates are not applied.

Been through this a few times now.  I have opened a ticket with Microsoft but so far they have not been able to fix it.

Anyone here have any ideas what I might try myself?

Thanks

Peter


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