I keep reading about tracking incoming emails by setting up a Forward Mailbox and all that configuration, but I can't find any statement of features of the Email Router without it? Doesn't having a user configured in the Email Router do anything for inbound email? To have incoming email deposited in CRM is a Forward Mailbox setup a requirement?
I have:
- email router setup with outbound email working
- Exchange
- personal options set to track response emails (not that there appears to be any way to shut off tracking)
- responses hitting Outlook
- responses not showing up in CRM