Hello, I have a weird problem with the sla and the entitlement.
I created a calendar of working 7-15 for 5 days and a sla for 10 days.
When I create a case with entitlement for this sla the record got stuck and won't save, I canceled all the codes and still nothing.
Reenable the code and change the calendar to 24x7 and work great, change the sla to 9 days and again work like a charm.
any ideas?