Hi,
I have installed UR17 on CRM 2011 (On Premises) to support Windows 8.1 with Office 2013.
After setup client (with success), I start the wizard to connect the CRM Server. The Test Connection work fine (after test connect I can se the organization in the dropdown list), but when I click on OK, the process for adding Organization fail after 10/15 seconds. this is the content of the log file:
On the row N. 10 there is the error:
Cannot start the Microsoft Dynamics CRM for Outlook Configuration Wizard because the configuration file C:\Program Files (x86)\Microsoft Dynamics CRM\Default_Client_Config.xml
10:21:13| Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging started: 27/08/2014 10.21.13 ===10:21:13|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize
10:21:13| Info| Client Configuration Wizard Version : 5.0.9690.4150
10:21:13| Info| Client Configuration Wizard LanguageID : 1033
10:21:13|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
10:21:13| Info| Query all rows in profile table
10:21:13| Info| Outlook is initialized
10:21:13|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
10:21:13| Info| Client Configuration Wizard Running Mode : ReducedUI
10:21:13|Warning| Client configuration failed with the exception : Cannot start the Microsoft Dynamics CRM for Outlook Configuration Wizard because the configuration file C:\Program Files (x86)\Microsoft Dynamics CRM\Default_Client_Config.xml is not valid. Contact your system administrator. at Microsoft.Crm.Application.Outlook.Config.CommandLineArgs.ParseConfigFile(String configFileName, Deployments& deployments)
at Microsoft.Crm.Application.Outlook.Config.ClientConfig.ParseDefaultConfigFile(Deployments& deployments)
at Microsoft.Crm.Application.Outlook.Config.ClientConfig.AddDeployment_ReducedUI()
at Microsoft.Crm.Application.Outlook.Config.ClientConfig.Run(Boolean runInsideOutlook)
10:21:13| Info| Configuration file Type : OnPremise.
10:21:13|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
10:21:13|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAllCRMOrgsInOutlookProfile
10:21:13| Info| Logon mapi store
10:21:13| Info| Logon admin service
10:21:13|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
10:21:13| Info| Query all rows in msg service table
10:21:13|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
10:21:13|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
10:21:13|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
10:21:13|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
10:21:13|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
10:21:13|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
10:21:13|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
10:21:13|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
10:21:13|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
10:21:13|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
10:21:23|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
10:21:23|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
10:21:23|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
10:21:23|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
10:21:23| Info| Fill organization comboBox with server information.
10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Execute
10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
10:21:26| Info| Action type : Add.
10:21:26| Info| Add GlobalRepositoryConfigurator.
10:21:26| Info| Add AddinConfigurator.
10:21:26| Info| Add OrganizationRepositoryConfigurator.
10:21:26| Info| Add PrimaryConfigurator.
10:21:26| Info| Add OutlookConfigurator.
10:21:26| Info| Add FinalConfiguratorConfigurator.
10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
10:21:26| Info| Get action list.
10:21:26| Info| Get action total progress : 55.
10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionEntry
10:21:26| Info| Action command type : Add.
10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure
10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
10:21:26| Info| Deleted user application files.
10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
10:21:26| Info| Copied registry values created by setup in HKLM to HKCU on configuration
10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
10:21:26| Info| Set default settings to client configuration.
10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
10:21:26| Info| ASP Net version key name : Software\Microsoft\ASP.NET\4.0.30319.0
10:21:26| Info| ASP Net install path : C:\Windows\Microsoft.NET\Framework\v4.0.30319\
10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
10:21:26| Info| Created Crm allow list key.
10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
10:21:26| Info| Set laptop client registry key values.
10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
10:21:26| Info| No extended chars in https://<server dns>/DSCRM/XRMServices/2011/Organization.svc were found. No need for short naming.
10:21:26| Info| Set platform root registry keys.
10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
10:21:26| Info| Set platform root key value.
10:21:26| Info| Set user id registry key.
10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
10:21:26| Info| Set configuration registry key values.
10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
10:21:26| Info| Added SQM registry keys.
10:21:26| Info| Added SQM queue directory.
10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
10:21:26| Info| Added SQM registry key values and directory.
10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
10:21:26| Info| Enabled the crm ribbon addin keys under Software\Microsoft\Office\Outlook\Addins\crmaddin.RibbonAddin
10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
10:21:26| Info| Deleted the resiliency keys under Software\Microsoft\Office
10:21:26| Info| Deleted the resiliency keys under Software\Microsoft\Office
10:21:26| Info| Deleted the resiliency keys under Software\Microsoft\Office
10:21:26| Info| Deleted the resiliency keys under Software\Microsoft\Office
10:21:26| Info| Deleted the resiliency keys under Software\Microsoft\Office
10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
10:21:26| Info| Registered the form region for IPM.Note in Office registry hive.
10:21:26| Info| Registered the form region for IPM.Appointment in Office registry hive.
10:21:26| Info| Registered the form region for CRM.Task in Office registry hive.
10:21:26| Info| Registered the form region for CRM.Contact in Office registry hive.
10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
10:21:26| Info| Created Crm integrate key.
10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
10:21:26|Warning| Error deleting file C:\Users\Eliao\AppData\Local\Microsoft\MSCRM\Client\144a17cb-6948-e211-a343-000c29bd15fcFalse.sdf: The process cannot access the file 'C:\Users\EliaO\AppData\Local\Microsoft\MSCRM\Client\144a17cb-6948-e211-a343-000c29bd15fcFalse.sdf' because it is being used by another process.. Marking it for the deletion upon the reboot.
10:21:26|Warning| Error deleting file C:\Users\EliaO\AppData\Local\Microsoft\MSCRM\Client\MetadataCache-144a17cb-6948-e211-a343-000c29bd15fc.sdf: The process cannot access the file 'C:\Users\EliaO\AppData\Local\Microsoft\MSCRM\Client\MetadataCache-144a17cb-6948-e211-a343-000c29bd15fc.sdf' because it is being used by another process.. Marking it for the deletion upon the reboot.
10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
10:21:26| Info| Set org-based registry values.
10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
10:21:26| Info| Set Primary Org values.
10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure
10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
10:21:26| Info| Logon mapi store
10:21:26| Info| Logon admin service
10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
10:21:26| Info| Query all rows in msg service table
10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime
10:21:27| Error| Exception : An error has occurred. Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support. at Microsoft.Crm.MapiStore.DataStore.WaitInitialized()
at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime()
at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure(IProgressEventHandler progressEventHandler)
at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure(Object stateInfo)
10:21:27| Error| Exception : Server was unable to process request.
Thanks for your support.