Hi All,
we have an on-premise CRM 2011 deployment with 700+ users in 36 countries.
we are using Riverbed steelhead across all sites as WAN optimizer (not just CRM for all applications, SharePoint, Navision, exchange etc...). we have been receiving so many complaints from users that the performance of CRM is very poor. its not a recently reported issue.
we started an investigation:
1. Identified 10 different use cases which users do normally in CRM
2. Executed these tests from United Kingdom (HQ), Malaysia, Japan and China on different days and times
Identified following areas for improvement:
1. version of the browser (upgrading from IE8 to IR9/10) has better results
2. JavaScript code optimization - mainly reducing the number of server calls (on load, save etc...)
3. Riverbed settings for CRM 2011 from http://www.magnetismsolutions.co.nz/blog/gayan-pereras-blog/2012/05/31/fun_with_dynamics_crm_2011_performance_issues
overall achieved better results than earlier.
Taking this opportunity we have tested with different optimization settings in riverbed as below.
1 = CRM Control (Same as all other Riverbed devices)
2 = CRM SDR Only (No compression)
3 = CRM Compression only (No SDR)
4 = CRM Control (Same as all other Riverbed devices) with no Neural Framing
5 = CRM SDR Only (No compression) with no Neural Framing
6 = CRM Compression only (No SDR) with no Neural Framing
7 = Pass through (no riverbed optimization)
The 7 (pass through) setting has better results (around 1-2 seconds) consistently than all other settings (1-7). over 150 test cycles has been done (150 x 10 scenarios = 1500 tests).
My questions are:
1. anyone has experience with CRM 2011 & riverbed to get best out of riverbed WAN optimization?
2. Does WAN optimising tools work for CRM 2011?
hope I have explained it clear enough, thanks in anticipation.
Br,
- Sarvesh